Shipping & Return
All our bikes are built to order meaning exact shipping timeframe will vary from bike to bike depending on stock status. Target is to ship assembled bikes within 2 weeks of order. Expected shipping timeframe will be notified at time of order. Bikes are delivered free of charge within the UK. Overseas shipping charges will be estimated at time of order.
Fully insured, airfreight cost estimates as follows:
Australia: £840.00
France: £230.00
Germany: £240.00
Japan: £600.00
New Zealand: £840.00
USA: £640.00
All ours bikes are built to order and to a customer’s specification unless marked otherwise. Therefore, bikes can only be returned if there is damage, material error (like the wrong size) or a manufacturing flaw. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (where appropriate), and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jonty@1816cycles.com. We will advise of the address to return the item. If your return is accepted, we’ll be in touch to set out the process as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at jonty@1816cycles.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and try to make it right.
Exceptions / non-returnable items Custom products cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union or UK, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at jonty@1816cycles.com.